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1.
What type of chocolate
do your wrappers fit
over?
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Our wrappers fit over a 1.55
oz Hershey's Chocolate Bar or
Nestles Crunch Bar (regular size
candy bar). We also carry a wide
selection of wrappers for
Hershey's® Assorted
Miniatures.
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2.
Is the chocolate
included with the
wrappers?
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You can purchase your
personalized wrapper wrapped
around a chocolate bar or you can
save money by purchasing and
wrapping your own chocolate bars.
The choice is yours.
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3.
Can I purchase the
wrappers only?
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Yes, you may order our regular
sized personalized wrappers
without the chocolate bars. The
wrappers will be designed and
printed then shipped with
wrapping instructions. For the
best results, we recommend the
use of an Avery® Permanent
Glue Stick (#00166), or something
similar. Use a glue sticks that
is acid-fee, odor-free and photo
safe is very important when
affixing your Wrappers. These
glue sticks are shaped like a
"lipstick" container. You can
purchase these glue sticks at
almost any store that sells
office or school supplies.
Please note, the
Hershey's® standard 1.55oz
bar is no longer available with a
foil wrap from Hershey's®.
When you order just the wrappers
or wrapped chocolate bars from
us, we can provide silver foil
envelopes that the Hershey's®
bar can be insterted into, then
wrapped with the personalized
wrapper to give you the Classic
Hershey's® look as shown
below. Without the envelope, the
brown plactic ends of the
Hershey's® wrapper will
extend outsite of the
personalized wrapper, thus giving
a unprofessional and un-finished
look. In our opinion, without the
foil envelopes, your wrapped
chocolates will look tacky. See
for yourself:
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The new
Hershey's®
packaging.
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Our wrapper with
Hershey's®
packaging.
(not professional
looking)
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Our wrapper with
foil tips to
recreate the classic
Hershey's®
look.
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4.
What type of paper do
you use?
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Our products are
professionally printed on glossy
commercial grade papers that
could not be duplicated on home
printers. We will be happy to add
in the personalized information
of your choice on any
wrapper.
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5.
What methods of payment
do you accept?
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We accept payments by
MasterCard, Visa, American
Express, Discover, paid through
Paypal we also accept Paypal
Instant Transfer Payments. Yes,
we also accept checks and money
order payments. Note, that if
paying by check or money order,
please allow up to 10 days for
the payment to clear before we
can start any design work on your
order.
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6.
What method of shipping
will be used to mail my
order?
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Primerily use UPS Ground, 2nd
Day Air or next Day Air services.
If you have a definite deadline,
we encourage you to select air
shipping. During the warmer
summer months we enforce specific
shipping terms. You can view
these terms by [clicking
here].
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7.
How do I place an
order?
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Simply click on the links on
the product detail pages or group
listing pages. You can chose to
order just the wrappers or the
wrappers wrapped around your
choice of chocolate bars.
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8.
How long does it take
to receive my order?
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Typically your order will be
mailed out within one week from
the time you sign-off on a proof.
From that point on, it takes
anywhere from 1-6 days for UPS
Ground Shipping. You can check
transit times at: http://www.ups.com.
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9.
If I order
wrappers-only, how do I wrap
them?
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The wrappers will be designed
and printed then shipped with
wrapping instructions. For the
best results, we recommend the
use of an Avery® Permanent
Glue Stick (#00166), or something
similar. Use a glue sticks that
is acid-fee, odor-free and photo
safe is very important when
affixing your Wrappers. These
glue sticks are shaped like a
"lipstick" container. You can
purchase these glue sticks at
almost any store that sells
office or school supplies.
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10.
Do you send a proof of
my personalized wrapper prior to
production and shipment?
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Yes, we include a free
electronic proof via email prior
to producing your order. Upon
your reply email with
confirmation and approval, we
will then start to print your
wrappers and assemble them over
chocolate bars if necessary.
Normally we send proof emails
within 24 hours from the time you
place your order.
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11.
Do you ship to Puerto
Rico, Alaska, Hawaii or
Internationally?
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We ship to the Continental
United States only. This means we
do not ship to Puerto Rico,
Alaska, Hawaii, U.S.
protectorates and territories, or
APO/FPO addresse or
Internationally under any
circumstance. Our shipping
process is automated and shipping
outside of the Continental US or
to the above areas could not be
done in an automated way, thus
making it difficult to ship to
these areas.
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12.
Can I change or cancel
an order?
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Yes, you can change or cancel
your order at any time prior to
your order going into production
and a proof created without
penalty or cost. To change or
cancel an order, have your order
number handy and contact our
Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you. If you
decide to change or cancel an
order after a proof is created,
the order is subject to a
non-refundable $25 minimum fee up
to the order value plus shipping
costs, if applicable.
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13.
What is your return
policy?
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Our wrappers are personalized
for you. Each wrapper is custom
printed with your message or
greeting. Prior to shipping your
order, you will be provided with
a proof via email. Upon
acceptance of the proof, your
order will be produced and
shipped. All purchase are
FINAL SALE. We do not accept
any returns on custom printed
wrappers or chocolates. If there
is an error that is our mistake
that differs from the approved
proof, we will reprint the
wrappers at no cost. If there is
an error that is the customers
fault, the customer will need to
re-order new wrappers at retail
pricing. We will provide a
discount of 20% on an error
reprint as a courtesy. Again, we
do not accept any returns of
wrappers or chocolate for any
reason including the
following:
- Melted Chocolate Bars - We
do not control your package
after it leaves our facility,
therefor we can not be held
responsible if the chocolate
melts during transit. You can
protect yourself from this
happening by selecting the
appropriate shipping method at
time of placing your order.
Failure to select the proper
shipping option may result in
your chocolate melting during
transit. While we do insure
your shipment(s) from loss or
physical damage to the
shipment, UPS Insurance does
not cover the melting of
chocolate... so we encourage
you to select proper shipping
when ordering during the
warmer summer months.
- Stale Chocolate Bars - We
do not manufacture the
chocolate. We purchase our
product in bulk direct from a
Hershey and Nestles
Distributor. Hershey's®
Chocolates have an average
shelf life of about a year. We
ensure purchasing of fresh
product so we can deliver the
best to our customers. We
catalog every order, including
the Fresh Until Date and the
lot number. If youdo somehow
encounter a problem with the
chocolate itself we suggest
you contact the manufacturer
directly. You will be asked
for the Fresh Until Date and
the Lot Number... which tcan
both be found on the packing.
With selling over one million
personalized chocolate bars to
date, we have yet to have
heard of a complaint about
receiving stale product.
- Late Shipment - We make
every effort to ship
personalized labels and
personalized labels with
chocolate bars within 7 from
proof confirmation. We do not
control UPS or their ability
to ship packages, thus we can
not make any guarantees for a
specific delivery date. If you
need an order in hand by a
certain date, be sure to order
it early enough to allow for
production and or shipping
delays. if you need it
quickly, expedite the
shipping. If you have any
questions as to production and
shipping time frames or need
assistance with a rush order,
call us toll free at:
1-866-736-0804
- Lost or Damaged Shipment?
- Contact UPS at
1-800-PICK-UPS and have the
tracking number handy when
calling. All shipments leave
our facility in perfect
packaging and insured. If you
dont receive your order, first
track it online with the UPS
Tracking Number that will be
emailed to you at time of
shipping. Then contact UPS and
file a claim. If you received
a damaged shipment, have the
driver make note of the damage
before he leaves... then call
UPS and file a claim. Keep the
packaging as they will need to
see it as part of their
investigation.
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14.
Disclaimers
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- Not responsible for
typographical errors.
- We will not be held liable
for chocolate that has melted
in a shipment that was not
either sent next Day or
Insulated.
- Actual coloring or design
of items may vary slightly
from photos shown.
- First come with money,
first served.
- We reserve the right to
refuse or cancel any order for
any reason and refund any
payments made.
- By placing an order with
us either on website or by
phone, you are making a
fortified statement of
agreement to all Terms and
Conditions herein and
hyperlinked to, which will be
legally binding. If you do not
agree with any portion of the
Terms and Conditions as posted
herein or hyperlinked to, we
ask that you do not place an
order with us.
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Still
Need
Help?
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Via
the
Web:
Contact
Us
Page
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-227-3647
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Fax:
1-718-227-9622
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